Teaching Resources

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Operational-level Grievance Mechanisms

Resources for teaching operational-level grievance mechanisms include:

  • Readings
  • Grievance Mechanisms
  • Videos
  • Readings

    Primary Sources

    • Office of the High Commissioner for Human Rights. “Accountability and Remedy Project III: Enhancing effectiveness of non-State-based grievance mechanisms in cases of business-related human rights abuse. Main Report.” UN Document: A/HRC/44/32, 2019. Available at: https://www.ohchr.org/EN/Issues/Business/Pages/ARP_III.aspx and Accountability and Remedy Project III: Enhancing effectiveness of non-State-based grievance mechanisms in cases of business-related human rights abuse. Addendum: Explanatory Notes to Final Report.” UN Document: A/HRC/44/32/Add.1, 2019. Available at: https://www.ohchr.org/EN/Issues/Business/Pages/ARP_III.aspx.
    • Ruggie, John. “Protect, Respect and Remedy: A Framework for Business and Human Rights: Report of the Special Representative on Human Rights, Transnational Corporations and Other Business Enterprises.” John Ruggie; UN Document: A/HRC/8/5, 2008. http://198.170.85.29/Ruggie-report-7-Apr-2008.pdf .
    • Ruggie, John. “Business and Human Rights: Further steps toward the operationalization of the ‘protect, respect and remedy’ framework; Report of the Special Representative on Human Rights, Transnational Corporations and Other Business Enterprises.” UN Document: A/HRC/14/27, 2010. http://www.reports-and-materials. org/Ruggie-report-2010.pdf.
    • Ruggie, John. “Guiding Principles on Business and Human Rights: Implementing the United Nations ‘Protect, Respect and Remedy’ Framework: Report of the Special Representative on Human Rights, Transnational Corporations and Other Business Enterprises.” UN Document: A/HRC/17/31, 2011. Available at: http://www.business- humanrights.org/media/documents/ruggie/ ruggie-guiding-principles-21-mar-2011.pdf.
    • United Nations, “Report of the Working Group on the Issue of Human Rights and Transnational Corporations and Other Business Enterprises.” A/72/162, 2017, Available at: https://undocs.org/A/72/162.

    Commentary

    Grievance Mechanisms

    DescriptionHyperlink
    Company-created grievance mechanisms
    Extractive industry
    Chevron – Grievance Mechanism Guidance (2018)https://www.chevron.com/-/media/chevron/sustainability/documents/summary-grievance-mechanism-guidance-aug-2018.pdf
    Newmont Corporation – Stakeholder Relationship Management Standard (2020)https://s24.q4cdn.com/382246808/files/doc_downloads/sustainability/respecting_human/Stakeholder-Relationship-Management-Standard.pdf  
    Rio Tinto – Community complaints, disputes and grievance guidance (2011)https://www.qal.com.au/media/9257/community-complaints-disputes-grievance-guidance-2011-2014.pdf  
    Gemfields – Operational Grievance Mechanism (2021)https://www.gemfieldsgroup.com/assets/montepuez-ruby-mining-limitada/?upf=dl&id=11538
    Banking sector
    ANZ human rights grievance mechanism framework (2021)https://www.anz.com.au/content/dam/anzcomau/documents/pdf/aboutus/anz-grievance-mechanism-framework-nov2021.pdf
    Tech sector
    Facebook – Independent oversight board (2021 version)https://about.fb.com/wp-content/uploads/2020/01/Bylaws_v6.pdf
    Apparel sector
    Adidas Third Party Complaint Process for Breaches to the adidas Group Workplace Standards or Violations of International Human Rights Normshttps://www.adidas-group.com/media/filer_public/3a/a8/3aa87bcf-9af9-477b-a2a5-100530e46b19/adidas_group_complaint_process_october_2014.pdf
    Agri-food sector
    Nestlé, Speak Uphttps://www.nestle.com/aboutus/businessprinciples/report-your-concerns
    Multistakeholder initiatives grievance mechanisms
    Amphori Speak for Change – Supply Chain Grievance Mechanism (SCGM) Programme (2021)https://amfori-.foleon.com/speak-for-change/scgm/how-it-works/
    The Extractive Industries Transparency Initiativehttps://eiti.org/files/documents/eiti_policy_on_voicing_concerns.pdf
    The High Carbon Stock Approach Grievance Mechanismhttps://highcarbonstock.org/wp-content/uploads/2021/03/HCSA-Grievance-Mechanism_Final_Web.pdf
    Company-led initiatives on access to remedy
    Ethical Trade Initiative – Access to remedy principles for migrant workershttps://migrantworkerremedy.org/principles

    Videos

    DescriptionLink
    United Nations
    Business and Human Rights Forum – Preventing retaliation through non-State-based grievance mechanisms (2020)https://media.un.org/en/asset/k15/k15gf15skh
     Presentation at the 2020 Regional Forum on Business and Human Rights for Latin America and the Caribbean (2020)https://www.youtube.com/watch?v=vLVTNbf1F_w  
    2nd South-East Asia Forum on Business and Human Rights – The Need for an effective Non-Judicial Grievance Mechanism: Showcasing Examples (2021)https://2021southasiaforumbhr.sched.com/event/iLrV/the-need-for-an-effective-non-judicial-grievance-mechanism-showcasing-examples  
    Business and Human Rights: Accountability and Remedy Project (ARP) (2022)https://vimeo.com/showcase/9339013
    Other organizations
    Amfori – Supply Chain Grievance Machanism Program (2021)https://www.youtube.com/watch?v=0_P44QB09Y8
    CSR Europe – Implementing Grievance Mechanisms for Supply Chains (2020)https://www.youtube.com/watch?v=m3lqqpPTD6k
    Earth Rights International – How can communities build systems to address grievances against corporations? (2018)https://www.youtube.com/watch?v=268eubqnKMc
    Human Rights in Business project (2015) – Company-based grievance mechanisms- a promising non-judicial remedy?https://www.youtube.com/watch?v=SZ5wj-DJ6d8
    Institute for Business and Human Rights – Archana Kotecha on Access to Remedy for Migrant Workers (2021)https://voices.simplecast.com/episodes/archana-kotecha-on-access-to-remedy-for-migrant-workers  
    International Association for Impact Assessment – Effective Project Level Grievance Mechanisms in a Changing Landscape An Interactive Tool (2020)https://www.youtube.com/watch?v=R6i2kSdo3cE
    International Commission of Jurists – ICJ’s visit to Carbones del Cerrejón in Colombia (2018)https://www.icj.org/international-commission-of-jurists-visited-carbones-del-cerrejon-in-colombia-to-assess-the-companys-grievance-mechanism/
    IPIECA – Community Grievance Mechanisms in the oil and gas industry (2015)https://www.youtube.com/watch?v=ozUWOTXItCE
    Voluntary Principles on Security and Human Rights – Best Practices for Community Grievance Mechanisms (2022)https://www.youtube.com/watch?v=WQy-ApOEffU

    [*] This bibliography may be cited as:

    Antonella Angelini, “Teaching Resources: Operational-level Grievance Mechanisms,” in Teaching Business and Human Rights Handbook (Teaching Business and Human Rights Forum, 2022), https://teachbhr.org/resources/teaching-bhr-handbook/teaching-notes/operational-level-grievance-mechanisms/teaching-resources.